Commitment To Quality

 

Supertex is committed to meet or exceed customer expectation in quality, delivery and cost. As the level of their expectation increases every year, continuous quality improvement is critical to our success in the competitive marketplace.

Continuous quality improvement is a systematic, organization-wide approach for continually improving all processes that deliver quality products on time. Through the involvement of our employees, their enthusiasm for quality awareness, and new equipment, our average outgoing quality (AOQ) for visual inspection has improved dramatically. Our on-going objective is to improve the AOQ towards our goal of 50 parts per million.
 

At Supertex we focus our efforts on solidifying partnerships with our customers. We continue to build strong relationships with Fortune 500 companies to ensure that the development of new products will succeed in record time while meeting their stringent requirements for quality. This allows us to do business with larger customers as well as increase our business with our existing customers. Demand for higher quality standards has led to more stringent product testing and development of new test tools to achieve quality levels that exceed our customers' expectations.
 

Quality improvement in our wafer fab focus on four areas that provide improved manufacturing support by reducing defect density, increasing wafer capacity and reducing cycle time:
 

  • Investments in new equipment and facility:
    For the plasma etch process, auto etch systems are installed and are running in production. These systems provide increased uniformity, better selectivity and profile control on critical layers of our integrated circuits. For thin films, the latest deposition systems are installed to provide polysilicon, nitride, BPSG and LTO films with better uniformity, lower particulates and added capacity. For the photomasking process, the latest stepper is in place to support the development of new fine line processes and provide improved alignment on existing circuits with more critical tolerances. New tracks of photo-resist coat equipment provide better image definition and lower defect densities.

  • Preventative maintenance and equipment upgrades:
    Key equipment is continually added or our preventative maintenance (PM) programs are preserved, insuring increased uptime and processing consistency.

  • Real-time statistical process control (SPC):
    We continually augment our SPC system with several real time measurements. This proves to be especially beneficial on equipment being maintained.

  • Operator training:
    We focus our efforts on improving the overall quality of our wafer manufacturing processes. By insuring better consistency, fewer errors and redundancy from cross training, these efforts result in lower losses and shorter cycle times.

By applying quality assurance to our fully automated barcode system, Supertex takes an extra step beyond ISO 9001 quality standards. Barcoded product packages and shipping containers offer easier identification, faster tracking, expedited delivery, reduced handling, improved control and accelerated time-to-production on the customer end. These added benefits to our customers translate to better efficiency in the supply chain.

In order to achieve continuous improvements, we train Supertex employees to ask "what to improve" and "how to improve" without resistance but with enthusiasm. We accomplish such results by providing our people with the proper tools, skills, training and an environment to assure success.


Related Documents
Static Handling & Testing Techniques for MOS Device
ISO 9001 Certificate
ISO/TS 16949:2002 Certificate
Quality Assurance & Handling Procedures
 

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